Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Shipping & Delivery
Shipping takes 3-6 business days across Saudi Arabia.
Yes, the shipping cost is 40 SAR for all cities in Saudi Arabia, regardless of location.
Yes, free shipping is available for orders above 1,000 SAR.
If your order is delayed beyond the estimated time, please contact our customer service for an update on your shipment status.
Payment
We accept bank transfers as the primary payment method.
Currently, we do not offer Cash on Delivery; payments are accepted only through bank transfer.
After completing the transfer, please send a screenshot of the payment receipt to our customer service via WhatsApp, along with your order number.
Yes, the refund will be processed using the same payment method within 3-6 business days, provided that the order has not yet been shipped.
Order & Returns
You can easily place your order through our website by adding products to your cart and completing the checkout process.
You can modify or cancel your order before it is shipped by contacting customer service. If the order has already been shipped, it will be processed as a return according to our return policy.
You can return the product within 3 days of receiving it, provided that it remains in its original condition and unopened. The customer is responsible for the return shipping fee of 40 SAR.
The refund will be processed within 3-6 business days after the product reaches our warehouse and is inspected.
Products & Packaging
We offer a wide range of high-quality packaging materials, including plastic, foam, cardboard, and paper bags to suit various needs.
Yes, we provide custom packaging solutions, and you can contact us to discuss your specific requirements.
We are committed to offering eco-friendly packaging options to promote sustainability and reduce environmental impact.
You can browse our products by category or contact our sales team for assistance in selecting the best packaging solution for your business.